Anna Shender M.D., D.O.
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What insurance do you accept?We accept Medicare and most major insurances. Please call our office to confirm your carrier and plan. All co-payments and deductibles are due at the time of service. Please bring your insurance card to each visit so that we can verify coverage and ensure payment from your insurance company. Patients without insurance are always welcome. What do I do if Dr. Shender is out of the office, say on vacation or sick?If you get “office is closed message” during regular office hours, please listen closely. This message will contain instructions how to reach an on-call physician. We work with several doctors in the community to provide continues care 24/7. Is this doctor board certified?Yes. What are your appointment guidelines?Our staff can schedule your appointment during office hours. We place a great deal of effort in seeing our patients on time. Therefore, patients who arrive late and/or unprepared with the appropriate forms and insurance information may be asked to reschedule their appointment in order to maintain a timely schedule and out of consideration for our other scheduled patients. A patient who is late to an appointment by 15 minutes may be asked to reschedule out of consideration for other patients who are already waiting to be seen. If you need to cancel or reschedule an appointment, we require a 48-hour notice from new patients and a 24-hour notice from established patients. Patients who fail to notify the office of cancellation in this time period may be subject to the missed appointment fee below. A missed appointment results in a loss of time that could have been reserved for another patient and also income upon which our office relies to continue providing medical care. Therefore, you will be charged a $30 fee to your account for a missed appointment. This fee is not covered by insurance. We reserve the right to terminate from the practice patients who miss three or more appointments in one calendar year. Abusive treatment (such as rudeness, profanity, threats, etc.) of our staff will not be tolerated and will result in termination from the practice. How do I get a prescription refill?Medication refills should be requested through the office directly. We require 48 hours notice of routine refill requests. Please be aware that most requests for pain medications and antibiotics require an appointment. We require at least semi-annual visits for stable medication problems, but more frequent visits may be required as determined by your doctor. Please call for prescription refills during regular office hours. No refills will be given after hours, weekends or holidays. What are your policies regarding insurance?All copayments, deductibles, coinsurance, and fees for non-covered services will be collected at the time services are rendered. We will file claims with your primary insurance carrier as a courtesy. If, after receiving your insurer’s explanation of benefits (EOB) statement, there remains an amount for which you are responsible beyond what is already paid, we will bill you for this amount and require that it be paid in full within 30 days. Once payment from your insurance company has been credited to your account, any over-payment made by you will be refunded promptly. All copayments will be collected at the time of appointment check-in. We do not bill for copayments since patients are expected to be aware of and prepared to pay them. Your appointment will be rescheduled if you are not prepared to pay. Unfortunately, your insurance company may not always cover all services. We are committed to the following: We will not change information on a medical claim in order to have the insurance company pay for services. We are required by law to submit claims that accurately reflect the services performed and the reasons for which they were performed. Our office will make copies of a new patient’s insurance card and driver’s license. Please keep your insurance policy current and update our office with any changes in your policy. Failure to do so may result in our inability to properly bill your insurer and receive payment; therefore, you will be responsible for paying the bill. If your insurance policy is no longer valid to cover the care you receive from us, then you will be responsible for all charges incurred during your visits from the date your policy became invalid. Filing of insurance claims is a courtesy our office extends to our patients. However, if after 45 days from the initial filing date we do not obtain payment, the balance shall be transferred to you to be paid in full. Since your insurance policy is a contract between you and your insurer, any disputes about payment must be resolved between you and your insurer. Can I make an appointment if I have an outstanding balance?If you call to make an appointment and still have an outstanding balance, you will be required to pay it at the time of your next appointment or at least arrange a payment plan with the administrator. If you come to your appointment unprepared to pay and did not arrange a payment plan, we may reschedule your appointment. What form of payment is accepted?We accept cash, money order, Visa, and MasterCard. Debit cards with Visa and MasterCard logo are also accepted. Top of Page |